🙋♂️ FAQ – PWRD by Faith™

We’ve answered the most common questions below. If you still need help, reach us at pwrdbyfaith44@gmail.com.

📦 ORDERS & SHIPPING

Q: How long does shipping take?
A: Our average delivery time is 7–15 business days, depending on your location. You will always receive a tracking link once your order ships.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping fees and times vary depending on your country at checkout.

Q: How do I track my order?
A: As soon as your order is processed, you’ll receive a tracking number by email. You can also use our Track Order page to check the latest updates.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly. Contact us within 12 hours of placing your order, and we’ll do our best to adjust it before shipping. After that, changes may not be possible.

👕 SIZING & PRODUCTS

Q: Do your clothes fit true to size?
A: Our products are manufactured in Asia but converted into standard EU/US sizes. Please check our Size Chart before ordering. If you’re between sizes, we recommend going one size up for comfort.

Q: Are your products unisex?
A: Many of our pieces are designed to be unisex, especially oversized hoodies and pump covers. We also offer specific men’s and women’s collections for the best fit.

Q: What materials do you use?
A: We focus on breathable, durable, and sweat-resistant fabrics that support performance in the gym. Every product is tested for both training and lifestyle use.

Q: How should I wash my gymwear?
A: For best results:

Wash cold (30°C)
Wash inside out
Avoid bleach/fabric softeners
Air dry or hang dry to extend product life

🔁 RETURNS & EXCHANGES

Q: What is your return policy?
A: You can request a return within 7 days of delivery if the item is unworn, unwashed, and in original condition with tags attached. See our Return Policy page for full details.

Q: Do you cover return shipping?
A: Return shipping costs are the customer’s responsibility. We recommend sending with a tracking number, as we cannot accept lost returns.

Q: Can I exchange for a different size?
A: Yes — exchanges are possible if stock is available. Contact us within 7 days of receiving your item.

Q: How long do refunds take?
A: Refunds are processed within 5–10 business days after your return is received and inspected.

💳 PAYMENTS & SECURITY

Q: What payment methods do you accept?
A: We accept all major debit/credit cards, PayPal, Apple Pay, and other secure payment methods.

Q: Is my payment information safe?
A: 100%. Our store runs on Shopify’s secure platform with SSL encryption. We never store your payment details.

🙌 BRAND & COMMUNITY

Q: What makes PWRD by Faith different from other gymwear brands?
A: Most brands sell clothing for aesthetics. We sell armor for the modern believer. PWRD by Faith is built for athletes who train with purpose, discipline, and devotion — combining elite performance with faith-driven identity.

Q: Do you offer ambassador opportunities?
A: Yes! We’re building a community of athletes and creators who embody strength, faith, and discipline. Reach out to us via email or Instagram to apply.

Q: Where can I stay updated on new drops?
A: Subscribe to our newsletter and follow us on Instagram for exclusive releases, devotionals, and community content.