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Refund policy

🙏 RETURN POLICY – PWRD by Faith
At PWRD by Faith, we’re committed to delivering more than just clothing — we deliver purpose, quality, and conviction in every piece. But if something’s not right, we’ve got you. Here’s how returns and exchanges work in our world:

📅 RETURN ELIGIBILITY

  • Timeframe: You must contact us within 7 days of receiving your order to initiate a return or exchange.

  • Condition: Items must be unworn, unwashed, and in original condition with tags attached.

  • Exclusions: Sale items, limited drops, and gift cards are non-returnable unless there’s a verified fault.

🔁 RETURN OPTIONS
You may request:

  • Store Credit: Save it for a future blessing.

  • Exchange: Need a new size or item? Let us know — subject to stock.

  • Refund: Sent back to your original payment method (minus shipping).

Please note:

  • Original shipping costs are non-refundable.

  • Return shipping is at your own cost.

📦 HOW TO START A RETURN
Email us: support@pwrdbyfaith.com within 7 days

Include:

  • Your Order Number

  • The item you're returning

  • Reason for return

Once approved, we’ll send the return address and instructions.

🔐 Returns must be sent back with a valid tracking number.
We are not responsible for any lost returns without proof of shipment.

🔄 EXCHANGES
Need a new size or color?
Let us know when initiating your return. We’ll do our best to make it happen — subject to availability.

💸 REFUNDS
Refunds are issued 5–10 business days after we receive and inspect your return.

Please remember:

  • Shipping fees, customs duties, and import taxes are non-refundable.

  • Orders without valid tracking are not eligible for a refund.

🛠 FAULTY OR DAMAGED ITEMS
If your item arrived damaged, we’re truly sorry. Let’s fix that fast:

Email us at support@pwrdbyfaith.com within 7 days

Include:

  • Order Number

  • Item Name

  • Clear photos of:

    • The damage

    • The full item

    • Original packaging

We’ll prioritize your claim and offer a replacement, refund, or store credit.

⚠️ FINAL NOTES

  • Items marked as Final Sale, gift cards, and exclusive promotional drops cannot be returned.

  • PWRD by Faith does not cover return shipping costs or offer prepaid return labels.

  • Returns that don’t meet the criteria will not be accepted.

Thank you for walking with us.
– The PWRD by Faith Team